Refund Policy

01Overview

This Refund Policy explains the terms under which EVOURIA LLC (“Evouria,” “we,” “us,” or “our”) issues refunds for services purchased through our website, proposals, invoices, or service agreements.

Because our work is custom, strategic, and often begins immediately after payment, refund eligibility depends on the type of service, delivery status, and timing of your request.

02Service Types Covered

This policy applies to Evouria offerings, including but not limited to:

• Email marketing setup and management
• AI workflow automation
• Meta Ads campaign management
• Website / landing page creation
• Analytics, tracking, and strategy services
• Social media management
• Consulting calls, audits, and retainers
• Custom growth packages and hybrid engagements

03Project-Based Services

Project-based work (for example websites, funnel builds, audits, automation systems, or fixed-scope campaigns) is generally structured as milestone or phase-based delivery.

3.1 Before Work Begins

If you cancel before any work has started and within 48 hours of payment, you may request a full refund minus non-recoverable third-party costs (if any were already incurred with your approval).

3.2 After Work Begins

Once discovery, strategy, design, build, setup, or implementation has started, payments for completed or in-progress phases are non-refundable.

• Completed milestones remain due and payable
• Partial progress may be billed proportionally at Evouria’s discretion
• Unused future milestones may be canceled and not charged

3.3 Delivered Work

Once a deliverable has been submitted for review or marked complete, that portion of the project is non-refundable.

04Monthly Retainers & Ongoing Services

Retainer services (ads management, email retainers, social management, ongoing optimization, etc.) are billed in advance for the service period.

• Retainer fees are generally non-refundable once the billing period starts
• You may cancel future periods according to the cancellation terms below
• No prorated refunds are provided for unused days in an active period unless required by law or approved in writing by Evouria

If we permanently fail to deliver a material contracted service for reasons solely within our control, we may offer a credit or partial refund at our reasonable discretion.

05Deposits & Setup Fees

Deposits, kickoff fees, onboarding fees, and setup fees reserve time, resources, and priority scheduling. These fees are typically non-refundable after payment, especially once onboarding, audits, access setup, or planning has begun.

If Evouria cancels a project before kickoff for reasons unrelated to client delay or breach, we will refund prepaid deposit/setup fees.

06Ad Spend & Third-Party Fees

Evouria service fees are separate from platform and vendor costs. The following are not refundable by Evouria:

• Meta / Facebook / Instagram ad spend
• Google, TikTok, LinkedIn, or other media spend
• Software subscriptions (email platforms, CRM, automation tools, hosting, domains, plugins, stock assets)
• Contractor or licensing fees paid on your behalf with approval
• Payment processing fees already charged by processors (where non-recoverable)

Ad accounts and third-party platforms bill you directly or via authorized spend. Those charges are governed by the third-party provider’s own terms.

07Cancellation Policy

7.1 Client Cancellation

• Retainers: cancel with written notice at least 14 days before the next billing date (unless your agreement states otherwise)
• Projects: you may cancel remaining unfinished phases; completed/in-progress work remains chargeable
• Cancellation must be sent in writing to contact@evouria.com

7.2 Evouria Cancellation

We reserve the right to pause or cancel services for non-payment, abusive conduct, illegal requests, scope refusal, or material breach. In such cases, amounts owed for work performed remain due, and prepaid unused future periods may be handled case-by-case.

08How to Request a Refund

To request a refund or billing review:

• Email contact@evouria.com
• Use the subject line: Refund Request – [Your Name / Company]
• Include: invoice number, payment date, service name, and reason for request

We aim to acknowledge refund requests within 2 business days and complete review within 7–14 business days. Approved refunds are returned to the original payment method when possible.

09Non-Refundable Items

Unless required by law or expressly agreed in writing, the following are non-refundable:

• Completed strategy, audit, creative, development, or campaign work
• Used or started service periods on retainers
• Deposits/setup fees after kickoff activities begin
• Rush fees, priority scheduling fees, and custom research fees
• Digital deliverables already transferred, published, or made accessible to you
• Third-party costs and media spend

10Chargebacks

Please contact us first before filing a dispute with your bank or payment provider. Many issues can be resolved faster directly.

Filing a chargeback without first attempting good-faith resolution may result in suspension of services and recovery of fees, including dispute costs, to the extent permitted by law and your agreement.

11Exceptions & Goodwill Reviews

Evouria may, at its sole discretion, issue partial refunds, service credits, or goodwill adjustments in special circumstances (for example, documented non-delivery caused solely by us).

Any exception applies only to the specific case and does not change this policy for future purchases.

12Contact

For refund, billing, or cancellation questions: